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Press Releases - The Traveler's Journal

Informative Press Releases for Travel

Press Release information you can use!

The following information is provided by the travel supplier or its public relations representative. The Traveler's Journal can accept no responsibility for the accuracy or validity of any material in this section.

Consumer Traveler Today:March 22

03-22-2013

Consumer Traveler Today: 3 reasons you should love a customer service meltdown

3 reasons you should love a customer service meltdown

Posted: 22 Mar 2013 03:00 AM PDT

There's probably nothing a neutral mediator can say to improve the situation in the case of a customer-service meltdown. It is what it is: an unfortunate and complete breakdown. But as a student of failure, I'm here to tell you that these snafus can be a goldmine — a teachable moment.

What we’re reading: JetBlue premium seating, AA to install runway overrun safety technology, Ryanair CEO likes the 787

Posted: 22 Mar 2013 02:00 AM PDT

JetBlue announces premium seating, AA to install runway overrun safety technology, insights from Ryanair CEO

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