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Consumer Traveler Today:March 22

03-22-2013

 

Consumer Traveler Today: 3 reasons you should love a customer service meltdown 
 

Link to Consumer Traveler

3 reasons you should love a customer service meltdown

Posted: 22 Mar 2013 03:00 AM PDT

There's probably nothing a neutral mediator can say to improve the situation in the case of a customer-service meltdown. It is what it is: an unfortunate and complete breakdown. But as a student of failure, I'm here to tell you that these snafus can be a goldmine — a teachable moment.
        

What we’re reading: JetBlue premium seating, AA to install runway overrun safety technology, Ryanair CEO likes the 787

Posted: 22 Mar 2013 02:00 AM PDT

JetBlue announces premium seating, AA to install runway overrun safety technology, insights from Ryanair CEO