On my last trip to Europe, my United Airlines flight from Dulles to Newark was canceled because of thunderstorms. That meant that my traveling partner and I would miss our onward flight to Madrid, Spain. I called the United Airlines reservations number after our flight had been canceled to see what they could do. I was connected with an angel. And, my new flight was a dream.

Memphis airport may close terminals, child-free zones at Scoot Airlines, Delta FAs begin using Windows phones