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Consumer Traveler Today: Oct 20

10-20-2009

 

Link to Consumer Traveler


Billed twice for one night

Posted: 20 Oct 2009 02:40 AM PDT

When Best Western bills Angela Williams-McGill twice for the same night, she incurs a bank overdraft fee and then waits months for a refund. But the hotel never pays her back, and all she has to show for her efforts is a claim number. Is there anything she could have done to prevent this? And what about the refund?

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