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Consumer Traveler Today: July 10



Consumer Traveler Today: “Every on-time departure, every bag and every customer interaction really counts” 

Link to Consumer Traveler

“Every on-time departure, every bag and every customer interaction really counts”

Posted: 10 Jul 2010 05:25 AM PDT

US Airways ranked number one in on-time performance, baggage handling and customer satisfaction among the major network carriers for May, according to the latest Transportation Department report -- a rare trifecta. It's even more impressive, considering that just a few years ago, the airline consistently ranked near the bottom of the list. I asked Kerry Hester, the airline's vice president for reservations and customer service planning, to shed some light on the numbers, and what they mean to passengers

Flying to Europe? It pays to know EU 261

Posted: 09 Jul 2010 10:01 AM PDT

EU 261 is a five-year-old law that establishes common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights.