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Consumer Traveler Today: Oct 1



Consumer Traveler Today: Delta’s Ausband: “Customer service is the core of what we do” 

Link to Consumer Traveler

Delta’s Ausband: “Customer service is the core of what we do”

Posted: 01 Oct 2010 04:05 AM PDT

I met Allison Ausband, Delta Air Lines’ vice president for reservations sales and customer care, earlier this year in Atlanta after she’d taken over for Perry Cantarutti. I followed up with her earlier this week to see how her new job was going. Here’s our interview.

What we’re reading: Avis beats out Hertz for Thrifty, Delta objects to new rules, Virgin Atlantic’s global ads

Posted: 01 Oct 2010 03:46 AM PDT

Hertz offer rejected, Delta objects to new passenger rule, Virgin Atlantic's global ad campaign