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Consumer Traveler Today: Dec 31

12-31-2010

 

Consumer Traveler Today: Airports jammed, phone lines jammed 
 

Link to Consumer Traveler

Airports jammed, phone lines jammed

Posted: 30 Dec 2010 03:00 AM PST

This latest bout with the weather on the East Coast has highlighted the problems of running airlines at capacity without factoring in weather as an element. It has also shined a spotlight on airlines' telephone support operations that were overwhelmed first, with requests for cancellations and changes to avoid the mess, then with passengers stuck at airports looking for a way home.
        
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What we’re reading: January beer festivals, northeast snow, fights in Moscow airport

Posted: 30 Dec 2010 02:30 AM PST

Beer festivals in January, northeast digs out, fights in Moscow airport