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Consumer Traveler Today: Feb 6

02-06-2011

 

Consumer Traveler Today: Weekend what we’re reading: Kitten freezes on Delta, charm school for customer service, lost-luggage suits 
 

Link to Consumer Traveler

Weekend what we’re reading: Kitten freezes on Delta, charm school for customer service, lost-luggage suits

Posted: 06 Feb 2011 04:02 AM PST

Kitten freezes to death on Delta, Delta mandates charm school for customer service representatives, airlines are facing lost-luggage suits for non-performance of delivery duties after charging for the service
        
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Why does the MLB get a pass and not the airlines?

Posted: 05 Feb 2011 02:25 PM PST

While I agree with most that the airlines as a whole are incredibly hard to deal with, why do we hold them to a higher standard than other similar businesses we deal with?