The morning in Anchorage was gray, very gray. We were scheduled to fly out of Lake Hood, the world's busiest float plane base, for a flightseeing tour of Alaska's tundra, a couple of glaciers and their milky lakes. When we arrived at the lake, Rust's Flying Service told us our flight was fine and would take off in about a half-hour.

U.S. Department of Transportation Secretary Ray LaHood has been without doubt the most pro consumer advocate and leader of the Department in its history. The Secretary’s 2009 3-hour tarmac delay rule was historic. His senior staff intensely shares his passion for fair treatment of airline consumers and goes about their complex regulatory work with pronounced [...]